Privacy Policy.

01 About OMNIFITTX

OMNIFITTX PRIVATE LIMITED develops cloud-based software and digital solutions that help fitness businesses manage their operations.

Our platform enables gyms, fitness studios, sports facilities, wellness centres, clubs and movement businesses to manage:

• Memberships
• Bookings
• Scheduling
• Payments
• Member engagement
• Business analytics
• Communication
• Operational workflows

As our platform evolves, OMNIFITTX may also provide consumer-facing services, fitness discovery tools, marketplace services and related digital experiences.

02 Our Role

Depending on how you interact with OMNIFITTX, we may act in different capacities.

A. Data Fiduciary (Controller)

When you interact directly with OMNIFITTX—for example by requesting a demo, subscribing to our services, contacting our team or creating an OMNIFITTX account—we determine how your personal information is processed.

B. Data Processor

When a gym, studio or other customer uses OMNIFITTX to manage its members, we process member information solely on behalf of that customer.

The business using OMNIFITTX remains responsible for obtaining any necessary permissions or consents from its members.

If you are a member of a gym using OMNIFITTX, please contact your gym directly regarding requests relating to your personal information.

03 Information We Collect

We may collect the following categories of information.

Information You Provide

This may include:

• Full name
• Email address
• Mobile number
• Company or studio name
• Business address
• GST details (where applicable)
• Billing information
• Account credentials
• Communications with our team
• Documents you voluntarily submit

Business Information

If you use OMNIFITTX for your organisation, we may collect:

• Studio details
• Locations
• Membership plans
• Staff information
• Operational settings
• Business preferences

Member Information

Our customers may upload information relating to their members, including:

• Name
• Contact information
• Membership status
• Attendance history
• Bookings
• Payment history
• Progress records
• Notes added by authorised staff
• Profile photographs (where uploaded)

Such information remains under the control of the business that collected it.

Automatically Collected Information

When you access our website or platform, we may automatically collect:

• Device information
• Browser type
• Operating system
• IP address
• Usage statistics
• Log information
• Session information
• Cookies and similar technologies
• Performance diagnostics

04 How We Use Your Information

We use personal information only for legitimate business purposes, including to:

• Provide and operate our services
• Create and manage user accounts
• Process subscriptions and payments
• Deliver customer support
• Respond to enquiries
• Send service-related communications
• Improve our products and user experience
• Develop new features
• Monitor platform performance
• Detect fraud or misuse
• Maintain platform security
• Comply with legal obligations

We do not sell your personal information to third parties.

05 Communications

We may contact you regarding:

• Product updates
• Service notifications
• Security alerts
• Billing
• Customer support
• New feature announcements
• Marketing communications (where permitted by law or where you have provided consent)

You may unsubscribe from marketing communications at any time.

06 Cookies and Analytics

Our website uses cookies and similar technologies to:

• Remember user preferences
• Improve website functionality
• Understand website usage
• Measure performance
• Improve security

We may use trusted analytics providers to better understand how visitors interact with our website.

You may manage cookie preferences through your browser settings.

07 Sharing of Information

We do not sell or rent your personal information.

We may share information only where necessary with trusted service providers that assist us in operating our platform, such as:

• Cloud hosting providers
• Payment processors
• Email delivery providers
• SMS or WhatsApp communication providers
• Customer support tools
• Analytics providers
• Security providers

These providers process information only for the purposes of delivering services to OMNIFITTX and are required to protect your information.

We may also disclose information where required by law, court order or lawful government request.

08 Data Security

Protecting customer information is a core priority.

We implement commercially reasonable technical and organisational safeguards, including:

• Encryption of data in transit
• Encryption of data at rest where appropriate
• Secure authentication
• Role-based access controls
• Tenant-level data segregation
• Regular security monitoring
• Backup and disaster recovery procedures

While we take reasonable measures to protect information, no system can guarantee absolute security.

09 Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymised where reasonably practicable.

10 Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Object to certain processing activities where permitted by law
• Lodge a complaint regarding the handling of your personal information

If you are a member of a business using OMNIFITTX, requests relating to your membership information should first be directed to that business.

11 International Data Transfers

As OMNIFITTX grows, we may use service providers located in different jurisdictions.

Where personal information is transferred outside India, we will take appropriate contractual, organisational and technical measures to safeguard your information in accordance with applicable laws.

12 Children's Privacy

OMNIFITTX is intended for business users and individuals aged 18 years or older.

If our customers manage memberships for minors, they remain responsible for ensuring that any legally required permissions or consents have been obtained.

We do not knowingly collect personal information directly from children without appropriate legal authority.

13 Artificial Intelligence Features

OMNIFITTX may introduce artificial intelligence ("AI") features to assist businesses with analytics, recommendations, reporting, automation and operational insights.

AI-generated outputs are intended to assist users and should not be relied upon as the sole basis for business, financial or operational decisions.

14 Third-Party Responsibility Disclaimer

Where our Platform integrates with third-party services (such as payment gateways, messaging platforms, or analytics providers), their privacy practices are governed by their own policies.

OMNIFITTX is not responsible for the actions or omissions of such third parties.

15 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.

The revised version will be published on this page together with the updated "Last Updated" date.

Your continued use of OMNIFITTX following any updates constitutes acceptance of the revised Privacy Policy.

16 Contact Us

For questions regarding this Privacy Policy or our privacy practices, please contact: